Privacy Policy

This Privacy Policy explains how Escape Cleaning Co. LLC (“Escape Cleaning Company,” “we,” “us,” or “our”) collects, uses, and protects information when you visit escapecleaningco.com or request a quote. By using our website, you agree to the practices described here.

Information we collect

We collect information you choose to give us and a limited amount of technical information collected automatically.

• Information you provide. When you submit our quote form, we collect your name, business or facility name, email address, phone number (if you provide it), facility type and size, the services you are interested in, your preferred cleaning frequency, and any message you include.
• Information collected automatically. Like most websites, we collect basic, aggregated usage data (such as page views and general device or browser type) to understand how the site is used. Our analytics are privacy focused and do not use advertising cookies or build profiles of individual visitors.

How we use your information

• To respond to your quote request and communicate with you about it.
• To provide, quote, and schedule cleaning services you ask about.
• To operate, maintain, and improve our website.
• To protect our website against spam and abuse.
• To comply with the law and enforce our agreements.

We do not sell your personal information, and we do not use it for third-party advertising.

How we share information

We share information only with service providers that help us run the website and respond to you, and only as needed for those purposes:

• Email delivery. Quote form submissions are delivered to us by email through Mailtrap.
• Hosting and analytics. Our site is hosted on Vercel, which also provides privacy focused, cookieless traffic analytics.
• Spam protection. We use Cloudflare Turnstile to help verify that form submissions come from real people rather than bots.

We may also disclose information if required by law or to protect the rights, safety, or property of Escape Cleaning Company or others.

Cookies and tracking

We do not use advertising or cross-site tracking cookies. Our analytics are cookieless. Our spam-protection tool may store a short-lived token in your browser solely to confirm a form submission is legitimate.

Data retention

We keep quote requests for as long as needed to respond to you and to provide services, and afterward only as long as reasonably necessary for our legitimate business or legal purposes. You may ask us to delete your information at any time.

Your choices and rights

You may request access to, correction of, or deletion of the personal information you have given us by emailing [email protected]. Depending on where you live, you may have additional rights under applicable privacy laws, including, for California residents, rights to know, delete, and opt out of the sale of personal information. We do not sell personal information.

Children’s privacy

Our website is intended for businesses and adults. It is not directed to children, and we do not knowingly collect personal information from children.

Security

We take reasonable measures to protect the information you provide. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Links to other sites

Our website may link to third-party sites we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above.

Contact us

If you have questions about this Privacy Policy or your information, contact us at [email protected] or through our contact page.